Citibank Hit by Nationwide Outage, Customers Struggle to Access Bank Accounts
- 17GEN4
- 7 hours ago
- 3 min read
New York, NY – April 29, 2025 – Citibank, one of the largest financial institutions in the United States, is grappling with a significant nationwide outage that has left customers unable to access their savings accounts and other banking services. The disruption, which began surfacing in user reports on April 28, 2025, has sparked frustration across social media platforms, with customers voicing concerns over their inability to manage funds during a critical time.
According to posts on X, customers reported issues with Citibank’s online and mobile banking platforms, with some noting persistent problems since the previous day. One user,
@cmwagner80, stated, “I thought maybe the site was down for maintenance, but it is still down this morning. Something isn’t right,” highlighting the ongoing nature of the issue. While Citibank has not yet released an official statement on the April 28-29 outage, the bank’s history of technical difficulties provides context for the current situation.
This outage follows a similar incident in January 2025, when Citibank’s mobile app experienced a day-long disruption, accompanied by issues with fraud alerts and long customer service wait times. At the time, Citi acknowledged the problem, stating, “We are experiencing some technical issues with Citi’s mobile app experience, which we are working quickly to resolve,” and directed users to access accounts via Citi.com or by phone. The January outage was resolved by January 16, 2025, but drew significant attention due to hundreds of user reports on DownDetector.com, a service that tracks website and app outages.
DownDetector.com has not yet published specific data on the April 2025 outage, but user complaints echo those from prior incidents, with reports of inaccessible savings accounts and error messages on Citibank’s platforms. The lack of immediate communication from Citibank has amplified customer frustration, with some recalling earlier outages where the bank was criticized for poor system communication. One user from a previous incident noted, “System down communication get to be better. No one to call. The public is under stress,” a sentiment that appears relevant to the current situation.
The timing of the outage is particularly inconvenient, coinciding with the end of the month when many customers rely on timely access to funds for bill payments and other financial obligations. While it remains unclear whether the outage is linked to a third-party vendor or internal technical issues, the incident follows a pattern of disruptions in the banking sector. Notably, Capital One experienced a similar outage in January 2025, which affected deposits and payment processing, raising concerns about the reliability of digital banking infrastructure.
Citibank’s customer service team has yet to respond publicly to the latest reports, but based on past practices, the bank may direct affected users to alternative access points, such as its website or customer service hotline (1-800-374-9500). Customers are advised to avoid sharing personal account details on social media and to monitor Citi’s official X account (
@Citi) for updates.
As the situation develops, the financial industry will likely face renewed scrutiny over the resilience of digital banking systems. PYMNTS Intelligence estimated that service interruptions cost Global 2000 companies $400 billion annually, with smaller businesses facing disproportionate risks of customer attrition and reputational damage. For now, Citibank customers await resolution and clearer communication from the banking giant.
Sources: DownDetector.com, PYMNTS.com, USA Today, NBC News, X user posts
Note: Information on the April 28-29, 2025, outage is limited to user reports on X and historical context from reputable sources. No official confirmation from Citibank or DownDetector.com was available at the time of writing. Always verify updates through official channels.